Question 1

How does remote IT support work with FixBee?

Accepted Answer

It's simple: you download a secure, lightweight screen-sharing client (like AnyDesk or RustDesk). You share the one-time ID and passcode with our technician, and we connect to troubleshoot your PC or Mac. You can watch our every move and terminate the connection at any time.

Question 2

Is remote IT support safe for my personal data?

Accepted Answer

Absolutely. All sessions are fully encrypted end-to-end. Connection passcodes are randomly generated and change after every single session. We can never connect back to your device without your explicit permission and without you launching the client.

Question 3

What is your No-Fix, No-Fee guarantee?

Accepted Answer

If we connect to your computer and determine that the issue is a physical hardware failure or otherwise impossible to resolve remotely, you do not pay anything. We only charge when the requested technical issue is successfully resolved.

Question 4

How do I pay for a remote IT support session?

Accepted Answer

Once the problem is solved and you confirm it works, we send you a secure Stripe payment link via email or WhatsApp. You can pay with credit card, Apple Pay, or Google Pay. We do not require any upfront payment or credit card details to start.

Question 5

Which operating systems do you support?

Accepted Answer

We provide remote technical support for Windows (10 and 11), macOS (all recent versions), and standard Linux distributions. We can also help configure settings on iOS and Android devices.

Question 6

Can you fix a computer that won't boot or turn on?

Accepted Answer

If a computer has no power or cannot connect to the internet, we cannot access it remotely. However, we can guide you over a phone or WhatsApp call to troubleshoot basic hardware issues, or advise you on whether a physical repair is needed.

Question 7

How long does a typical remote IT support session take?

Accepted Answer

Most software configuration, email setup, and cleanup tasks take between 30 to 60 minutes. Complex malware removal or system optimization can take up to 2 hours, but you do not need to sit at your screen the entire time.

Question 8

Do you offer remote IT support in Dubai and UAE?

Accepted Answer

Yes, we support businesses and remote teams across Dubai, Abu Dhabi, Sharjah, and the wider UAE, as well as global remote clients in Europe, Asia, and North America.

Question 9

How do I speed up a slow Windows PC?

Accepted Answer

We speed up slow computers by disabling unnecessary startup applications, clearing bloated system caches, scanning and removing malware/adware, optimizing drive indexing, and updating outdated drivers.

Question 10

Can you remove viruses and spyware remotely?

Accepted Answer

Yes, we run advanced deep-cleaning tools to detect and eliminate trojans, ransomware, adware, and browser hijackers. We also verify that your built-in antivirus (like Windows Defender) is fully active and updated.

Question 11

How can I fix a printer that won't connect or print?

Accepted Answer

We connect remotely to clean up the print spooler queue, reinstall corrupted printer drivers, configure wireless IP settings, and ensure your computer can communicate with the printer over your local network.

Question 12

Why is my Wi-Fi constantly disconnecting?

Accepted Answer

Wi-Fi drops are usually caused by outdated network adapter drivers, wireless channel interference, or power management settings. We adjust these adapter properties and configure DNS settings to restore a stable connection.

Question 13

Can you help me install and configure software?

Accepted Answer

Yes, we install and configure business software, accounting suites, VPN clients, graphic design tools, and security packages, ensuring they run correctly with the right administrative permissions.

Question 14

How do I fix Blue Screen of Death (BSOD) errors?

Accepted Answer

BSOD errors are usually triggered by driver conflicts or corrupt system files. We analyze Windows crash dump logs to identify the failing driver, run system file checks (SFC/DISM), and update or roll back the problematic files.

Question 15

Can you configure a VPN for remote workers?

Accepted Answer

Yes, we set up secure client-to-site VPNs, configure OpenVPN, WireGuard, or IPsec configurations, and ensure remote workers can securely access files and systems on the company office network.

Question 16

How do I recover accidentally deleted files?

Accepted Answer

If you act quickly, we can run specialized recovery software to scan your drive sectors. We also check cloud backups, recycle bins, shadow copies, and file history to recover lost documents.

Question 17

Can you troubleshoot dual-monitor and display issues?

Accepted Answer

Yes, we adjust display adapter settings, update graphics card drivers (NVIDIA, AMD, Intel), and configure multi-monitor layouts to make sure your displays show the correct resolution and orientation.

Question 18

Why is my Mac showing a spinning beachball?

Accepted Answer

This is often caused by low disk space, background processes consuming CPU, or corrupted permission indexes. We clean up macOS caches, disable heavy startup agents, and manage background activity to restore speed.

Question 19

Can you help transfer data to a new computer?

Accepted Answer

Yes, we configure profile migration tools to safely transfer files, browser bookmarks, app settings, and documents from your old PC or Mac to your new device.

Question 20

Do you support remote teams working in different time zones?

Accepted Answer

Yes, our support coordinators and remote engineers operate across multiple time zones, allowing us to support teams globally, whether they are in Dubai, London, or New York.

Question 21

What Microsoft 365 services do you administer?

Accepted Answer

We manage the entire Microsoft 365 ecosystem, including Exchange Online (emails), SharePoint Online, Microsoft Teams, OneDrive for Business, Azure Active Directory (Entra ID), Intune device management, and security policies.

Question 22

How do I migrate my business emails to Microsoft 365?

Accepted Answer

We handle the entire migration process with zero downtime. We transition your emails, calendars, and contacts from Google Workspace, IMAP servers, or GoDaddy hosting directly into Microsoft 365.

Question 23

Why is my Outlook desktop app not receiving emails?

Accepted Answer

Outlook sync issues are frequently due to profile corruption, credential caching issues, or incorrect server settings. We clear the Outlook credential vault, fix mailbox profiles, and run diagnostic tools to restore sync.

Question 24

What is Microsoft Entra ID (Azure AD) and do I need it?

Accepted Answer

Microsoft Entra ID is the identity and access management system for Microsoft 365. It controls user logins, groups, passwords, and security settings. It is automatically included with M365 and is crucial for securing accounts.

Question 25

How do I enable Multi-Factor Authentication (MFA) in Microsoft 365?

Accepted Answer

We configure tenant-wide security defaults or Conditional Access policies in the Microsoft Entra admin center, requiring users to authenticate secure logins using the Microsoft Authenticator app.

Question 26

How can I prevent spam and phishing emails in Microsoft 365?

Accepted Answer

We implement advanced anti-spam and anti-phishing policies, configure SPF, DKIM, and DMARC DNS records, and set up Microsoft Defender for Office 365 to scan incoming links and attachments.

Question 27

What is the difference between SharePoint and OneDrive?

Accepted Answer

OneDrive is designed for personal work files that only you can access (unless shared). SharePoint is designed for company-wide collaborative portals, department folders, and team document libraries.

Question 28

Can you help set up shared mailboxes in Microsoft 365?

Accepted Answer

Yes. Shared mailboxes (like info@ or sales@) allow multiple team members to read and reply to emails. They are free of license costs in Microsoft 365, saving your business money.

Question 29

How do I recover a deleted email or account in Microsoft 365?

Accepted Answer

Deleted users and items can be restored from the Microsoft 365 admin center within a 30-day retention window. For permanent data safety, we recommend setting up a daily cloud-to-cloud backup tool.

Question 30

Can you manage Microsoft 365 licenses and subscriptions?

Accepted Answer

Yes, we audit your licensing usage, assign or revoke licenses, and help you choose the most cost-effective subscriptions (e.g., Business Basic, Standard, or Premium) based on your business size.

Question 31

How do I share files securely with external clients in OneDrive?

Accepted Answer

We configure tenant sharing policies that allow secure sharing using time-bound, password-protected links, or restrict external sharing entirely for highly sensitive departments.

Question 32

Can you configure Microsoft Teams for video conferencing and phone systems?

Accepted Answer

Yes, we set up Teams calling policies, configure auto-attendants, call queues, external guest access permissions, and troubleshoot audio/video issues for seamless hybrid meetings.

Question 33

How does Microsoft Intune (MDM) secure company laptops and phones?

Accepted Answer

Intune allows us to enroll devices, enforce encryption (BitLocker/FileVault), deploy business apps automatically, and wipe company data remotely if a device is lost or stolen.

Question 34

Why is Outlook showing 'Disconnected' or 'Need Password'?

Accepted Answer

This is usually caused by outdated cached credentials or a sync mismatch with Modern Authentication. We clear Windows Credential Manager and re-authenticate the account to fix this.

Question 35

Can you set up automatic email forwarding or auto-responders?

Accepted Answer

Yes, we set up professional out-of-office auto-responders, configure mail flow rules, and manage forwarding rules directly from the Exchange Admin Center.

Question 36

How do I configure SPF, DKIM, and DMARC for my domain?

Accepted Answer

We generate the correct TXT records for your domain registrar (GoDaddy, Namecheap, Cloudflare) to verify your sending servers, preventing your business emails from going to clients' spam folders.

Question 37

What is Microsoft 365 Business Premium, and who needs it?

Accepted Answer

Business Premium is ideal for small-to-medium businesses. It includes standard Office apps plus advanced cybersecurity features like Intune MDM, Defender for Endpoint, and Conditional Access policies.

Question 38

Can you block logins to Microsoft 365 from outside my country?

Accepted Answer

Yes, we use Microsoft Entra Conditional Access policies to restrict logins exclusively to specific geographic regions (like the UAE) and block all unauthorized connection attempts from foreign IPs.

Question 39

How do I back up my Microsoft 365 data?

Accepted Answer

Although Microsoft keeps data active and redundant, it is not a backup. We set up daily automated backups of your mailboxes, SharePoint sites, and OneDrive to independent cloud storage.

Question 40

Do you provide training on how to use SharePoint and Teams?

Accepted Answer

Yes, we provide screen-share guidance and create structured file layouts, helping your staff learn how to collaborate on files and communicate securely within the Microsoft ecosystem.

Question 41

How secure is my business network from external hackers?

Accepted Answer

We run remote network audits to check for open ports, analyze firewall configurations, verify Wi-Fi encryption protocols (WPA3), and ensure all router and network device firmware is fully updated.

Question 42

What is Zero Trust cybersecurity?

Accepted Answer

Zero Trust is a security framework that operates on the principle of 'never trust, always verify'. Every login attempt, device, and network connection must be verified and authenticated before access is granted.

Question 43

How do I protect my laptops from ransomware?

Accepted Answer

We deploy advanced endpoint detection and response (EDR) agents, configure administrative privilege restrictions, block dangerous attachments, and set up automated, immutable backups.

Question 44

Can you perform a cybersecurity audit for my company?

Accepted Answer

Yes. We conduct remote security audits of your email tenants, local devices, passwords, and access logs, providing you with a detailed report of weaknesses and a step-by-step remediation plan.

Question 45

What is the best way to manage business passwords?

Accepted Answer

We recommend and implement enterprise password managers (like 1Password or Bitwarden). They securely store encrypted passwords, generate strong unique logins, and allow safe password sharing among staff.

Question 46

How do I secure remote workers' home computers?

Accepted Answer

We secure remote setups by enforcing hard drive encryption, setting up secure VPN connections, configuring DNS-level content filtering, and installing managed antivirus software.

Question 47

What is phishing, and how do I protect my team?

Accepted Answer

Phishing is a social engineering attack where hackers send fake emails to steal login details or install malware. We configure advanced email filters and run remote security awareness training for teams.

Question 48

Can you help set up BitLocker or FileVault encryption?

Accepted Answer

Yes. We configure BitLocker (for Windows) and FileVault (for macOS) to encrypt all data on your hard drives. If a laptop is stolen, the data cannot be read without the security keys.

Question 49

What should I do if I think my email has been hacked?

Accepted Answer

Immediately change your password using a secure device, log out of all active web sessions across all devices, review email forwarding rules for unauthorized changes, and enable multi-factor authentication.

Question 50

How do I block access to dangerous or inappropriate websites?

Accepted Answer

We deploy cloud-managed DNS filters (such as Cloudflare Gateway or Cisco Umbrella) that block malware websites, phishing pages, and specific categories of web content at the device or router level.

Question 51

What is a firewall, and do I need one for my small business?

Accepted Answer

A firewall monitors and filters incoming and outgoing network traffic based on security rules. It acts as a barrier between your secure local network and the public internet, preventing hacking attempts.

Question 52

How do I secure public Wi-Fi connections when traveling?

Accepted Answer

Always use a secure virtual private network (VPN) to encrypt your connection, disable file sharing and network discovery, and keep your computer's built-in firewall fully active.

Question 53

What is the difference between antivirus and endpoint protection (EDR)?

Accepted Answer

Traditional antivirus scans files for known virus signatures. Endpoint Detection and Response (EDR) monitors device behavior in real-time, allowing it to detect and stop brand-new, zero-day malware attacks.

Question 54

Can you audit user access logs for suspicious activity?

Accepted Answer

Yes, we monitor and audit sign-in logs in Microsoft Entra and other cloud systems, looking for impossible travel alerts, suspicious sign-in locations, and unauthorized privilege escalations.

Question 55

How does multi-factor authentication (MFA) prevent hacking?

Accepted Answer

MFA requires you to verify your identity with two or more credentials (e.g., a password and a code on your phone). Even if a hacker steals your password, they cannot access your account without the physical phone.

Question 56

Can you configure automated security patches for Windows and Mac?

Accepted Answer

Yes, we set up patch management policies that automatically download and install critical operating system and application updates in the background, closing known security vulnerabilities.

Question 57

What is a DDoS attack and how do I prevent it?

Accepted Answer

A Distributed Denial of Service (DDoS) attack overloads a server or network with fake traffic to crash it. We implement cloud proxy protections (like Cloudflare) to filter out malicious traffic before it reaches you.

Question 58

How do I ensure compliance with local UAE data protection laws?

Accepted Answer

We help align your IT systems with data privacy guidelines by enforcing local data storage, configuring document retention policies, implementing encryption, and securing customer contact forms.

Question 59

What is administrative privilege, and why should it be restricted?

Accepted Answer

Administrative privilege allows users to install software and modify system settings. Restricting standard users from running as local admins prevents malware from installing silently on laptops.

Question 60

Do you provide secure remote access solutions for external auditors?

Accepted Answer

Yes, we configure guest roles, session-limited access, and multi-factor authentication rules for external contractors, ensuring they only see the data they need to audit.

Question 61

Why do I need a cloud backup if I use OneDrive or Google Drive?

Accepted Answer

OneDrive and Google Drive are syncing tools, not dedicated backups. If a file is deleted, overwritten, or infected by ransomware on one device, the change syncs to the cloud immediately. A dedicated backup retains independent historical points.

Question 62

How do you set up automated backups for small businesses?

Accepted Answer

We deploy secure cloud-to-cloud backup solutions (such as Acronis, Veeam, or Datto) that automatically back up your systems, servers, and cloud accounts to encrypted remote servers every day.

Question 63

What is the 3-2-1 backup strategy?

Accepted Answer

It is an industry best practice: Keep at least 3 copies of your data, stored on 2 different types of media (e.g., local hard drive and cloud storage), with at least 1 copy stored offsite (cloud).

Question 64

Can you recover files lost during a ransomware attack?

Accepted Answer

Yes. If you have a clean, versioned cloud backup system in place, we can wipe the infected computers and restore your files from a clean backup point saved right before the attack occurred.

Experience ITExcellence.

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Managed IT Services

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Cybersecurity Support

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Tailored solutions forevery industry.

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Four steps,zero complexity.

Understand the issue

Confirm safe access

Fix and document

Prevent recurrence

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IT support acrossthe UAE & beyond.

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FixBee IT Services — Contact Details

Your IT questions,answered.

How does remote IT support work with FixBee?

Is remote IT support safe for my personal data?

What is your No-Fix, No-Fee guarantee?

Do you offer remote IT support in Dubai and UAE?

What Microsoft 365 services do you administer?

How do I migrate my business emails to Microsoft 365?

Can you remove viruses and spyware remotely?

How do I speed up a slow Windows PC?

How do I enable Multi-Factor Authentication (MFA) in Microsoft 365?

Can you configure a VPN for remote workers?

How do I recover accidentally deleted files?

Do you support remote teams working in different time zones?

Ready to fixyour IT — risk free?

Experience IT
Excellence.

Secure, streamline, and
succeed with confidence.

Tailored solutions for
every industry.

Four steps,
zero complexity.

Trusted by UAE
businesses.

Active projects,
shipped and running.

IT support across
the UAE & beyond.

Your IT questions,
answered.

Ready to fix
your IT — risk free?